Difference between revisions of "Technical Difficulties"
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[[Log Analysis]] | [[Log Analysis]] | ||
=Audio won't play= | |||
# On linux, try installing pulseaudio-alsa | |||
# See FMOD troubleshooting steps? | |||
Revision as of 09:38, 24 January 2020
Here are some steps you can take if you have trouble with the game.
Feedback or Bugs
The best way to give feedback or report bugs is to press F11. This will take a screenshot and open the feedback tool. The screenshot, along with logs and your message, will be sent directly to the dev team.
Sending Save Files
If you're a part of our discord server, you may want to send us files directly. To do this, you'll have to access your save file by pressing Menu, Load Game, then the folder icon next to the save file you would like to send.
After clicking the icon, it should pull up a folder that has a few files in it.
Highlight all the files, then right click them. You should be offered an option that either says Zip or Compress.
This should then create a new compressed, zipped file that you can send through discord!
Stuck, Broken Save Game
You can send us your save game and we can take a look at it! Save the game to a new slot, then press F11 to open the feedback tool. Check the option to include the latest save.
Game Crashes
If the game crashes, we'd love to see your logs. When you relaunch the game, press F11 to open the Feedback tool, check the option to send all logs, and describe the crash. If you include your email address, we'll get back to you!
Problems with Legacy
You can send us your legacy file using the feedback tool! We take preserving your legacy very seriously.
Game Won't Launch at All
- Check your graphics card. Is it an Intel HD3000? Unfortunately that card does not support OpenGL 3.2, which is a requirement for Wildermyth at this time.
- Check the logs. You can find them in the install folder /logs There might be something obvious there.
- Updating your graphics driver has resolved this for some players.
- Some devices (laptops in particular) use different settings depending on if they are plugged in. Plugging your laptop in might help.
If none of this helps, please ask for help on discord, or send your logs to wildermyth at gmail and we will take a look.
Audio won't play
- On linux, try installing pulseaudio-alsa
- See FMOD troubleshooting steps?
