Difference between revisions of "Technical Difficulties"

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(Created page with "Here are some steps you can take if you have trouble with the game. =Game Won't Launch= # Check your graphics card. Is it an Intel HD3000? Unfortunately that card does not su...")
 
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Here are some steps you can take if you have trouble with the game.
Here are some steps you can take if you have trouble with the game.


=Game Won't Launch=
=Feedback or Bugs=
# Check your graphics card. Is it an Intel HD3000? Unfortunately that card does not support OpenGL 3.2, which is a requirement for Wildermyth at this time.
The best way to give feedback or report bugs is to press F11. This will take a screenshot and open the feedback tool. The screenshot, along with logs and your message, will be sent directly to the dev team.
# Check the logs. Were they created? If not, please contact us.
# Are you on Mac? You need Java 8 or later to run the pre-alpha version of Wildermyth.
# Are you on Windows? Did the security manager prevent you from launching the game? When we launch for real this won't be an issue, but for now sadly it is.
# Are you on Windows? Where are you running the game from? You must extract the zip file to a location on your computer, and please ''don't'' put it inside of the Program Files folder, because that creates security issues that we're not ready for.  (When we integrate an installer this issue will go away.)


If none of this helps, please contact Nate, or reach out to us on forums/social media.
=Stuck, Broken Save Game=
You can send us your save game and we can take a look at it! Save the game to a new slot, then press F11 to open the feedback tool. Check the option to include the latest save.


=Game Crashes=
=Game Crashes=
If the game crashes and you can't use the feedback tool (see below), we'd love to see your logs. Please email them to Nate if you can. (Also, what kinds of forums or bug tracking tools would you like to see?)
If the game crashes, we'd love to see your logs. When you relaunch the game, press F11 to open the Feedback tool, check the option to send all logs, and describe the crash. If you include your email address, we'll get back to you!


How to find your logs: For the pre-alpha version of the game, logs all go into a folder called logs, which is created right in the install directory. This will probably change in the future when we have a real installer, but for now it's convenient. Logs have time stamps in the file name and you should be able to find the one where it crashed, hopefully? We'd love to see it.
=Problems with Legacy =
You can send us your legacy file using the feedback tool! We take preserving your legacy very seriously.


=Feedback or Bugs=
=Game Won't Launch at All=
The best way to give feedback or report bugs is to press F11. This will take a screenshot and open the feedback tool. The screenshot, along with logs and your message, will be sent directly to the dev team.
# Check your graphics card. Is it an Intel HD3000? Unfortunately that card does not support OpenGL 3.2, which is a requirement for Wildermyth at this time.
# Check the logs. Were they created? If not, please contact us.
# Are you on Mac? You need Java 8 or later to run Wildermyth.
# Are you on Windows? Where are you running the game from? You must extract the zip file to a location on your computer, and please ''don't'' put it inside of the Program Files folder, because that creates security issues that we're not ready for.
 
If none of this helps, please ask for help on discord, or contact wildermyth at gmail.

Revision as of 15:49, 8 March 2019

Here are some steps you can take if you have trouble with the game.

Feedback or Bugs

The best way to give feedback or report bugs is to press F11. This will take a screenshot and open the feedback tool. The screenshot, along with logs and your message, will be sent directly to the dev team.

Stuck, Broken Save Game

You can send us your save game and we can take a look at it! Save the game to a new slot, then press F11 to open the feedback tool. Check the option to include the latest save.

Game Crashes

If the game crashes, we'd love to see your logs. When you relaunch the game, press F11 to open the Feedback tool, check the option to send all logs, and describe the crash. If you include your email address, we'll get back to you!

Problems with Legacy

You can send us your legacy file using the feedback tool! We take preserving your legacy very seriously.

Game Won't Launch at All

  1. Check your graphics card. Is it an Intel HD3000? Unfortunately that card does not support OpenGL 3.2, which is a requirement for Wildermyth at this time.
  2. Check the logs. Were they created? If not, please contact us.
  3. Are you on Mac? You need Java 8 or later to run Wildermyth.
  4. Are you on Windows? Where are you running the game from? You must extract the zip file to a location on your computer, and please don't put it inside of the Program Files folder, because that creates security issues that we're not ready for.

If none of this helps, please ask for help on discord, or contact wildermyth at gmail.

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